Shipping policy

Shipping Policy

Last Updated: 01/01/2026

Thank you for shopping with us. Please review our shipping policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. Orders placed after business hours, on weekends, or during holidays will begin processing the next business day.

During high-volume periods, product launches, or holidays, processing times may be extended. We will notify you if there is a significant delay in fulfilling your order.

Shipping Methods & Delivery Estimates

Shipping times vary based on your location and the shipping method selected at checkout. Estimated delivery times are carrier estimates only and are not guaranteed.

Typical delivery timeframes:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–4 business days (if available)

Once an order has shipped, delivery timelines are entirely handled by the carrier.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear in the carrier’s system.

Late or Delayed Packages

While we do our best to ensure timely delivery, we are not responsible for shipping delays once a package has been handed over to the carrier. Delays may occur due to:

Weather conditions

Carrier backlogs

Mechanical or logistical issues

Customs processing (if applicable)

Incorrect or incomplete shipping information provided by the customer

Delivery estimates are not guaranteed delivery dates. A package is not considered lost until the carrier confirms it as such.

Lost Packages

If your tracking information shows no movement for 10 business days after shipment, please contact us. We will assist you in opening a claim with the carrier.

Once a package is confirmed lost by the carrier:

A replacement or store credit may be issued at our discretion

Refunds are not guaranteed and are evaluated case-by-case

We are not responsible for packages marked as “Delivered” by the carrier but not received. In these cases, customers must contact the carrier directly to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address:

The customer is responsible for reshipping costs

Original shipping fees are non-refundable

Shipping Costs

Shipping costs are calculated at checkout based on location, package size, and shipping method selected. Shipping fees are non-refundable.

International Shipping (If Applicable)

International customers are responsible for any customs fees, import duties, taxes, or delays caused by customs authorities. These charges are not included in shipping costs and are the responsibility of the customer.

Damaged Packages

If your order arrives damaged:

  1. Take photos of the package and product immediately

  2. Contact us within 48 hours of delivery

  3. Retain all original packaging

Claims submitted after 48 hours may not be eligible for replacement or credit.

Liability Disclaimer

Once an order has been shipped and accepted by the carrier, ownership and responsibility transfer to the customer. We are not liable for lost, stolen, or delayed packages caused by the carrier or external factors beyond our control.

Contact Information

For shipping-related questions or concerns, please contact us at:

Email: Lexie@bankswaterfowl.com
Business Hours: Monday - Friday 8am-5pm